Quit4Life - Internal
The Quit For Life Coaching Application is a tool used by Quit Coaches to help lead interventions with participants wishing to quit smoking. When I began work on this project, the current application was built several years ago and was not updated to handle the amount of callers or coaches needed. It also failed to reflect the new changes to the intervention process implemented by the clinical team. My goal as a designer was to help build a User Interface and Experience that helped provide support to coaches during an intervention that not only was intuitive, but also reflected the new intervention model designed by the clinical staff. During this process I watched coaches work, asked a lot of questions, and then user tested the new designs. Service Delivery staff welcomed the new changes immediately and call times were reduced significantly during our beta build.